A self-hosted support agent that answers from your own docs, with human handoff and a clean inbox UI.
The problem: Generic chatbots hallucinate and can't escalate; building a grounded support agent from scratch takes weeks.
Most support bots either hallucinate or can't escalate. Support Copilot answers strictly from your documentation — with citations — and hands off to a human the moment it isn't confident. You own the code and the data.
Ships as a complete Next.js app (embeddable widget + shared inbox) plus the curated setup prompt that connects it to your docs, your LLM provider, and your channels.
In development. Join the waitlist — Studio members get it included at launch.
You are configuring Support Copilot. Ingest the documents under sources/, build the embedding index, and wire the answer pipeline so every reply is grounded in retrieved passages with citations. Below a confidence threshold, escalate to the human inbox rather than guessing…
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